our clinic cancel / refund policy

Introduction
Dr Alis Denta Care is committed to your satisfaction. If a patient has made an online payment towards the appointment consultation fee on Dr Alis Denta Care’s official website (https://dralisdentacare.com), and if any of our doctors have permanently cancelled the appointment for any reason, the patient may be eligible for a partial refund on the Dental Consultation Fee (i.e., only on the consultation fee) if the refund is requested within 7 days of the consultation appointment date.

Scope of Refund Policy

• The refund policy is applicable only on the online dental consultation fee paid through the official website https://dralisdentacare.com.

• Refunds are not applicable for offline payments made at any of our clinics for both consultation and treatment procedure fees.

• Refunds are not applicable/not eligible for treatment procedure fees.

• There is no refund offered on treatment procedure payments.

Refund Terms
To be eligible for a refund, the following steps must be taken:

• Refund requests must be made in writing by contacting info@dralisdentacare.com or dralisdentacare@gmail.com.

• Requests for refunds must be made within 7 days of the original payment date on the dental consultation fee.

Cancellation Policy

• No cancellations are accepted. Once the online payment is made towards the dental consultation fee, it cannot be cancelled.

Refund & Online Payments

• All payments made online through this website for consultations, treatments, or any other services offered by Dr Alis Denta Care are processed securely through trusted payment gateways.

• By completing an online payment, you agree to provide accurate billing and contact information to ensure successful transaction processing.

• Once a payment is confirmed, it is non-refundable except in cases where Dr Alis Denta Care is unable to provide the booked service due to unforeseen circumstances.

• Any approved refund will be initiated through the original mode of payment within a reasonable period of time.

• Patients are advised to retain payment receipts for their records.

• If you experience any technical issues or need assistance with an online payment, please contact our support team immediately at the details provided on our Contact page.

Refund Timeline

• Dr Alis Denta Care will process refunds within 10 working days from the date of approval.

• The refunded amount will be credited to the customer’s original mode of payment unless otherwise agreed.

Customer Support
Dr Alis Denta Care is committed to its patients, and while we stand by our policy as written above, we also want to understand how we can resolve dissatisfaction and better serve you. Please contact us at info@dralisdentacare.com or dralisdentacare@gmail.com for any questions related to our policy or to let us know how we can help.